Privacy Policy

1. INTRODUCTION

AL2OY ("AL2OY", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how AL2OY collects, uses, stores, shares and protects your personal information when you visit our website, create an account, place an order, communicate with us or otherwise interact with our products and services.

This Privacy Policy applies to all users of the official AL2OY website and any authorised online services operated by AL2OY.

By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. SCOPE

This Privacy Policy applies to personal information collected through:

The official AL2OY website;

Customer account registration;

Orders placed through our website;

Customer support communications;

Email communications;

Social media interactions where personal information is voluntarily shared;

Marketing communications;

Any other services operated by AL2OY that reference this Privacy Policy.

This Policy does not apply to third-party websites or services that may be linked from our website. Such services operate under their own privacy policies and terms.

3. INFORMATION WE COLLECT

Depending on how you interact with AL2OY, we may collect the following categories of information.

3.1 Information You Provide

Information you voluntarily provide may include:

Full name;

Email address;

Mobile phone number;

Billing address;

Shipping address;

Order information;

Customer support enquiries;

Reviews or testimonials submitted by you;

Marketing preferences;

Any other information you choose to provide.

3.2 Transaction Information

When you place an order, we may collect information relating to your purchase, including:

Products ordered;

Order value;

Order history;

Payment status;

Delivery preferences;

Refund or exchange history.

Payment card details are processed securely by independent payment service providers and are not stored by AL2OY.

3.3 Device & Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address;

Browser type;

Operating system;

Device information;

Language preferences;

Time zone;

Pages visited;

Website navigation behaviour;

Referring websites;

Session information.

3.4 Cookies & Similar Technologies

We may collect information using cookies, pixels and similar technologies to improve website functionality, analyse website performance and enhance your shopping experience.

Further information regarding cookies is provided in this Privacy Policy and any separate Cookie Policy published by AL2OY.

4. HOW WE COLLECT INFORMATION

AL2OY collects information in a variety of ways, including:

When you browse our website;

When you create an account;

When you place an order;

When you contact customer support;

When you subscribe to newsletters or marketing communications;

When you participate in surveys, promotions or events;

Through cookies and similar technologies;

Through trusted third-party service providers that assist us in operating our business.

We collect only the information reasonably necessary to provide our products and services and to operate our business effectively.

5. HOW WE USE YOUR INFORMATION

AL2OY may use your personal information for purposes including:

Processing and fulfilling orders;

Delivering purchased products;

Providing customer support;

Responding to enquiries;

Processing exchanges or refunds where applicable;

Managing customer accounts;

Improving website functionality;

Analysing customer behaviour and website performance;

Preventing fraud and maintaining website security;

Complying with legal obligations;

Sending transactional communications relating to your orders;

Sending promotional communications where you have chosen to receive them.

AL2OY does not sell your personal information to third parties.

6. MARKETING COMMUNICATIONS

Where you have chosen to receive promotional communications, AL2OY may send updates relating to:

New product launches;

Collections;

Events;

Promotions;

Editorial content;

Company news.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included within such communications or by contacting AL2OY.

Even if you opt out of marketing communications, we may continue to send important service-related communications regarding your orders or account.

7. PAYMENT PROCESSING

Payments made through the AL2OY website are processed by trusted third-party payment service providers.

AL2OY does not store your payment card details, banking credentials or security codes on its own servers.

Payment information is handled in accordance with the privacy practices and security standards of the relevant payment service provider.

8. SHIPPING & DELIVERY

To fulfil your orders, AL2OY shares only the information reasonably necessary with trusted logistics partners, including:

Name;

Delivery address;

Contact number;

Order reference information.

This information is shared solely for the purpose of processing, shipping and delivering your order.

AL2OY requires its service providers to handle customer information responsibly and in accordance with applicable legal requirements.

9. COOKIES & SIMILAR TECHNOLOGIES

AL2OY may use cookies, pixels, tags and similar technologies to improve the functionality, security and performance of the website.

These technologies may be used to:

Remember customer preferences and settings.

Maintain website security.

Improve website performance.

Analyse website traffic and visitor behaviour.

Measure the effectiveness of marketing campaigns.

Personalise website content and user experience.

Customers may choose to manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality and performance of the website.

Where required by applicable law, AL2OY will seek consent before placing non-essential cookies on your device.

10. SHARING OF PERSONAL INFORMATION

AL2OY values your privacy and does not sell, rent or trade your personal information to third parties.

We may share personal information only where reasonably necessary to operate our business or comply with legal obligations.

This may include sharing information with:

Payment service providers.

Logistics and delivery partners.

Website hosting and technology service providers.

Analytics and performance monitoring providers.

Customer communication and marketing service providers.

Professional advisers, including legal, accounting and audit professionals.

Government authorities or regulatory bodies where required by applicable law.

Any third-party service provider engaged by AL2OY is expected to process personal information only for authorised purposes and in accordance with applicable legal requirements.

11. DATA SECURITY

AL2OY takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or destruction.

These measures may include:

Secure website encryption.

Restricted access to personal information.

Access controls for authorised personnel.

Secure payment processing through independent payment providers.

Routine monitoring of website security.

While AL2OY strives to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, AL2OY cannot guarantee absolute security of information transmitted over the internet.

12. DATA RETENTION

AL2OY retains personal information only for as long as reasonably necessary to:

Fulfil the purposes described in this Privacy Policy.

Provide customer support.

Comply with applicable legal, tax and accounting obligations.

Resolve disputes.

Enforce our legal rights and agreements.

When personal information is no longer required, AL2OY will take reasonable steps to securely delete, anonymise or otherwise dispose of such information, unless retention is required by law.

13. CHILDREN'S PRIVACY

The AL2OY website and products are not directed towards children.

We do not knowingly collect personal information from individuals who are not legally permitted to provide such information under applicable law without appropriate authorisation.

If AL2OY becomes aware that personal information has been collected in circumstances where it should not have been collected, we will take reasonable steps to delete or otherwise handle such information in accordance with applicable legal requirements.

14. INTERNATIONAL DATA TRANSFERS

AL2OY currently operates primarily within India.

However, certain trusted service providers engaged by AL2OY may process or store information on servers located in other jurisdictions.

Where personal information is transferred internationally, AL2OY will take reasonable steps to ensure that appropriate safeguards are maintained and that such transfers are carried out in accordance with applicable legal requirements.

15. YOUR PRIVACY CHOICES

Subject to applicable law, you may have the ability to:

Request access to certain personal information held by AL2OY.

Request correction of inaccurate or incomplete information.

Request deletion of personal information where appropriate.

Withdraw consent where processing is based on consent.

Opt out of receiving promotional communications.

Raise concerns regarding the handling of your personal information.

Certain requests may be subject to legal, contractual or operational limitations.

Customers wishing to exercise any of these rights may contact AL2OY using the contact details provided below.

16. THIRD-PARTY WEBSITES

The AL2OY website may contain links to websites or services operated by third parties.

AL2OY is not responsible for the privacy practices, content or security of such third-party websites.

Customers are encouraged to review the privacy policies of any external websites they choose to visit.

17. CHANGES TO THIS PRIVACY POLICY

AL2OY reserves the right to amend, modify or update this Privacy Policy from time to time.

Any revised version shall become effective upon publication on the official AL2OY website unless otherwise stated.

Continued use of the website following publication of an updated Privacy Policy constitutes acknowledgement of the revised Policy.

Customers are encouraged to review this Privacy Policy periodically.

18. CONTACT US

If you have any questions regarding this Privacy Policy or the manner in which your personal information is handled, please contact:

AL2OY Customer Support

Email: support@al2oy.com

Website: www.al2oy.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST), excluding public holidays.

19. GRIEVANCE REDRESSAL

AL2OY is committed to addressing privacy-related concerns promptly and transparently.

For any questions, complaints or requests relating to this Privacy Policy or the handling of your personal information, you may contact:

Grievance Officer

Name: Sree Charan

Email: support@al2oy.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST), excluding public holidays.

AL2OY aims to acknowledge privacy-related grievances within 48 hours of receipt and endeavour to resolve them within 15 Business Days, subject to the nature and complexity of the matter.

20. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Vijayawada, Andhra Pradesh, India.

21. FINAL PROVISIONS

This Privacy Policy should be read together with the AL2OY Terms & Conditions, Shipping Policy and Returns & Exchanges Policy.

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By accessing the AL2OY website or providing personal information to AL2OY, you acknowledge that you have read, understood and accepted this Privacy Policy.