Shipping Policy

1. INTRODUCTION

At AL2OY, we are committed to ensuring that every order reaches our customers safely, efficiently and in the condition intended. This Shipping Policy outlines how orders are processed, dispatched and delivered, as well as the responsibilities of both AL2OY and our customers throughout the shipping process.

This Policy applies to all purchases made through the official AL2OY website and any other sales channels expressly authorised by AL2OY.

By placing an order with AL2OY, you acknowledge that you have read, understood and agreed to the terms of this Shipping Policy.

2. PURPOSE

The purpose of this Shipping Policy is to provide customers with clear information regarding order processing, shipping timelines, delivery procedures and related matters.

While AL2OY strives to dispatch and deliver every order within the estimated timelines communicated on our website, all delivery estimates are indicative and may vary due to operational, logistical or external factors beyond our reasonable control.

Nothing contained in this Policy shall restrict any statutory rights available to consumers under applicable law.

3. ORDER PROCESSING

All orders placed through the official AL2OY website are subject to payment verification and product availability.

Orders are typically processed and prepared for dispatch within 48 to 72 Business Hours from the time payment is successfully received.

Business Hours exclude Saturdays, Sundays and public holidays.

Orders placed during weekends, public holidays or promotional sale periods may require additional processing time.

AL2OY reserves the right to delay processing where additional verification is required, including but not limited to payment verification, address confirmation or fraud prevention measures.

Customers will receive an order confirmation email once an order has been successfully placed and a shipping confirmation email once the order has been dispatched.

4. SHIPPING METHODS

AL2OY partners with reputable third-party logistics providers to deliver orders across India.

The selection of the logistics partner is made solely by AL2OY based on serviceability, operational efficiency and destination.

Customers are unable to request a specific courier partner unless expressly agreed by AL2OY prior to dispatch.

Risk in the product remains with AL2OY until the order has been successfully delivered to the customer or an authorised recipient at the delivery address.

5. DOMESTIC SHIPPING

AL2OY currently ships across serviceable locations within India.

Standard delivery generally takes 3 to 7 Business Days following dispatch.

Delivery timelines are estimates only and may vary depending on:

destination;

courier operations;

weather conditions;

public holidays;

regional restrictions; or

unforeseen logistical disruptions.

Delivery to remote or non-serviceable locations may require additional transit time.

AL2OY shall make reasonable efforts to ensure timely delivery but does not guarantee delivery within any specific timeframe.

6. SHIPPING CHARGES

AL2OY currently offers complimentary standard shipping on all domestic orders placed through the official AL2OY website.

Where additional services are requested by the customer, including expedited delivery or re-dispatch of returned shipments, additional shipping charges may apply.

Any applicable shipping charges will be communicated to the customer prior to processing.

7. ORDER TRACKING

Once an order has been dispatched, customers will receive a shipping confirmation containing tracking information, where available.

Tracking information is provided by the respective logistics partner and may require up to 24 hours to become active after dispatch.

Customers are encouraged to monitor the progress of their shipment using the tracking details provided.

If tracking information does not update for an extended period, customers may contact AL2OY for assistance.

8. DELIVERY

Deliveries are completed by independent logistics providers during their standard operating hours.

Customers are responsible for ensuring that an authorised person is available at the delivery address to receive the shipment.

Where delivery requires a signature or verification, the courier may refuse delivery if the required confirmation cannot be obtained.

Delivery shall be deemed completed when the shipment has been successfully delivered to the address provided during checkout or to an authorised recipient at that address.

Customers are responsible for inspecting the external packaging upon delivery and reporting any visible transit damage in accordance with AL2OY's Returns & Exchanges Policy.

9. SHIPPING ADDRESS

Customers are solely responsible for providing a complete and accurate shipping address at the time of placing an order.

AL2OY shall not be responsible for delays, failed deliveries or additional shipping charges resulting from incorrect, incomplete or inaccurate address information provided by the customer.

Requests to modify the shipping address after an order has been placed will be accommodated only where the order has not yet been dispatched.

Once an order has been dispatched, AL2OY may be unable to amend the delivery address.

10. ORDER CANCELLATIONS

Customers may request cancellation of an order only before it has been dispatched.

Once an order has been packed for shipment or handed over to the logistics partner, cancellation requests cannot be accommodated.

Cancellation requests should be submitted as soon as possible by contacting AL2OY Customer Support.

Where an order is successfully cancelled prior to dispatch, any payment received will be refunded through the original payment method in accordance with applicable law.

AL2OY reserves the right to cancel any order prior to dispatch for reasons including, but not limited to:

Product unavailability.

Payment verification issues.

Pricing or technical errors.

Suspected fraudulent activity.

Circumstances beyond AL2OY's reasonable control.

Where AL2OY cancels an order before dispatch, the customer will be notified and any payment received will be refunded.

11. FAILED DELIVERY ATTEMPTS

Delivery is attempted by the logistics partner in accordance with its standard operating procedures.

If delivery cannot be completed due to the customer's unavailability, the courier partner may make additional delivery attempts or contact the customer for assistance.

Where delivery repeatedly fails due to customer-related reasons, the shipment may be returned to AL2OY.

Examples include:

Customer unavailable during delivery attempts.

Delivery refused without a valid reason.

Incorrect or incomplete shipping address.

Customer unreachable despite reasonable attempts by the courier.

Customers are encouraged to respond promptly to communications from the courier partner to minimise delivery delays.

12. RETURN TO ORIGIN (RTO)

If an order is returned to AL2OY ("Return to Origin" or "RTO") due to customer-related reasons, including an incorrect shipping address, refusal to accept delivery or repeated failed delivery attempts, the customer may request that the order be re-dispatched.

Re-dispatch shall be subject to payment of the applicable shipping charges.

Where the customer no longer wishes to receive the order after it has been returned to AL2OY, the matter shall be handled in accordance with the AL2OY Returns & Exchanges Policy.

13. LOST SHIPMENTS

Until an order has been successfully delivered, AL2OY remains responsible for coordinating with the logistics partner regarding the shipment.

If a shipment is confirmed by the logistics partner to have been lost in transit prior to successful delivery, AL2OY will investigate the matter and, upon verification, provide one of the following remedies:

Dispatch of a replacement product at no additional cost to the customer; or

A full refund to the original payment method where a replacement product is unavailable.

Customers are requested to notify AL2OY promptly if tracking information indicates unusual delays or if a shipment appears to be missing.

14. DAMAGED SHIPMENTS

If an order arrives with visible damage caused during transit, customers should notify AL2OY within 48 hours of delivery.

Customers may be requested to provide:

Photographs of the product.

Photographs of the external packaging.

Photographs of the shipping label.

Any additional information reasonably required to assess the claim.

Verified transit damage will be resolved in accordance with the AL2OY Returns & Exchanges Policy.

15. DELIVERY DELAYS

Delivery timelines communicated by AL2OY are estimates only.

Occasionally, deliveries may be delayed due to circumstances beyond AL2OY's reasonable control, including but not limited to:

Severe weather conditions.

Public holidays.

Natural disasters.

Transportation disruptions.

Government restrictions.

Regional service interruptions.

Operational delays experienced by third-party logistics providers.

AL2OY shall make reasonable efforts to assist customers in tracking delayed shipments but shall not be liable for delays arising from such circumstances.

16. INTERNATIONAL SHIPPING

At present, AL2OY ships only within India.

International shipping is not currently available.

AL2OY reserves the right to introduce international shipping in the future. Any applicable international shipping terms, customs duties, import taxes and related charges will be published on the official AL2OY website when such services become available.

17. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate shipping information at checkout.

Ensuring that an authorised person is available to receive the shipment.

Monitoring shipment tracking information after dispatch.

Inspecting the package upon delivery.

Reporting any shipping-related concerns within the timelines specified in the AL2OY Returns & Exchanges Policy.

Failure to fulfil these responsibilities may affect AL2OY's ability to investigate or resolve shipping-related claims.

18. LIMITATION OF LIABILITY

AL2OY shall not be liable for delays or failures in delivery arising from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labour disputes, transportation disruptions or failures attributable to independent logistics providers.

Nothing in this clause limits AL2OY's responsibility to provide an appropriate remedy where a shipment is confirmed as lost or damaged prior to successful delivery.

19. CONTACT US

For questions relating to shipping, delivery or order status, please contact:

AL2OY Customer Support

Email: support@al2oy.com

Website: www.al2oy.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST), excluding public holidays.

20. GRIEVANCE REDRESSAL

Customers who wish to raise a grievance relating to shipping or delivery may contact:

Grievance Officer

Name: Sree Charan

Email: support@al2oy.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST), excluding public holidays.

AL2OY will endeavour to acknowledge grievances within 48 hours and make reasonable efforts to resolve them within 15 Business Days, subject to the nature of the matter.

21. GOVERNING LAW & JURISDICTION

This Shipping Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to applicable consumer protection laws, any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts located in Vijayawada, Andhra Pradesh, India.

22. AMENDMENTS

AL2OY reserves the right to amend, modify or replace this Shipping Policy at any time.

Any changes shall become effective immediately upon publication on the official AL2OY website unless otherwise stated.

Customers are encouraged to review this Policy periodically before placing an order.

23. FINAL PROVISIONS

This Shipping Policy constitutes the complete shipping policy of AL2OY and supersedes all previous versions, statements or representations relating to shipping and delivery.

If any provision of this Policy is held to be invalid or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

By placing an order through the official AL2OY website, the customer acknowledges that they have read, understood and agreed to this Shipping Policy.