Refund policy

Return, Exchange & Refund Policy

At AL2OY, every product is designed with attention to detail and built to last. If something isn't right with your order, we're here to help.

7-Day Exchange & Return Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible, your item must:

  • Be unused and unworn.

  • Be returned in its original packaging.

  • Include all tags, accessories, and protective packaging.

  • Be free from scratches, damage, or signs of use.

All returned products undergo a quality inspection before approval.

Exchanges

We offer exchanges for:

  • Size issues (where applicable)

  • Products received in a damaged or defective condition

  • Wrong product received

Exchanges are subject to product availability. If the requested item is unavailable, you may choose store credit or a refund (where applicable).

Only one exchange is permitted per order.

Returns & Refunds

Returns are accepted only under the following circumstances:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product has a verified manufacturing defect.

If approved, refunds will be processed to your original payment method within 5–7 business days after the returned product passes our quality inspection. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalised products (including custom number plate buckles or engraved items), unless they arrive damaged or incorrect.

  • Products purchased during clearance, final sale, or promotional events marked as non-returnable.

  • Products that have been worn, used, altered, or damaged after delivery.

  • Products returned without original packaging or accessories.

Return Shipping

If the return is due to an error on our part (wrong, damaged, or defective product), AL2OY will arrange the return pickup at no additional cost.

For exchanges requested due to customer preference (such as size or colour, where applicable), a nominal logistics fee may be charged.

If pickup service is unavailable in your location, our team will guide you through the self-shipping process.

How to Request a Return or Exchange

To initiate a request, contact us within 7 days of delivery with:

  • Your Order ID

  • Your registered email address or phone number

  • Clear photos or videos showing the issue (if applicable)

Our support team will review your request and provide the next steps within 1–2 business days.

Damaged Packages

If your package appears damaged at the time of delivery, please:

  1. Take photos before opening the package.

  2. Record an unboxing video.

  3. Contact us within 24 hours of delivery.

Claims made without supporting photos or an unboxing video may not be eligible for approval.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may initiate a return only if it qualifies under this policy.

Need Help?

For any questions regarding returns, exchanges, or refunds, reach out to our customer support team through our Contact Us page or by emailing us at support@al2oy.com.